We’re excited to introduce you to our newest product feature, Marketplace + Chatbot!
Prior to the launch of this product, users didn’t have visibility they needed into the chatbot default language, and they also couldn’t modify the chatbot messaging without submitting a support ticket.
The goal of the new Marketplace + Chatbot is to give users the toolkit and controls necessary to personalize the chatbot experience for their audience.
NOTE: This product is an Add On and can be enabled at any time. Accounts running Pro & Ultimate will also be able to use the chatbot.
First, we improved visibility into chatbot automation where users can now review the entire thread of Chatbot messages generated by BuyerBridge!
From the Introduction to Email Collection and Phone Collection, all the way to Closing the conversation.
We know it’s important for agencies and dealers to not only be able to review the Chatbot messaging, but also edit it, and with Marketplace + Chatbot, you can!
Under dealer settings, dealers have the ability to turn on, off, and change the copy of the chatbot themselves.
To edit the messaging of your chatbot thread, simply select the copy you wish to change and press delete, or start typing!
The best part about editing the chatbot copy with Marketplace + Chatbot is that users can use dynamic data to make these messages even more powerful.
Add information about the vehicle trim, make and model, the dealer, or call the prospect by their name.
Just because you don't have the bandwidth to support answering inquiries on Facebook messenger, doesn’t mean you can’t deliver a dynamic and engaging conversation with a bot.
We look forward to hearing your feedback on this awesome new Chatbot enhancement.