The BuyerBridge team has been eager to launch a Monitoring System that provides agency users with the opportunity to get ahead of any issues regarding their clients’ accounts...and next week (4/5/21-4/9/21), Phase 1 will finally be going live on the platform!
With this new feature, your agency will be able to:
- Determine the status of the account
- Quickly identify any issues with the account
- Resolve the specified issue based on the actions required
- Identify potential opportunities
What Will Be Monitored?
BuyerBridge will be monitoring 15 key processes, and if there are any issues, we will mark them as “Alerts” that are either “Critical” or “Warning” status.
- Page access revoked
- Page access pending
- Pixel underperforming
- GTM not detected
- Failed payment
- Missing payment method
- Catalog Pixel events not firing
- Disapproved Ad
- Inventory not updated recently
- Campaigns not spending
- Page not published
- The app is not subscribed to page lead events
- The app is not subscribed to message events
- The Chatbot is missing recent conversations
- The app is not subscribed to message echo events
Where Can I Find Monitoring?
Agencies will see Account Alerts and Notifications in 3 different locations throughout the platform: the Dealer Dashboard, Agency-Level Monitoring Report, and from a fly-out system that will be accessible from our global menu (showing active alerts for your dealers)!
Dealers will not have access to Monitoring features, that way your Agency can stay ahead of the status of their account.
In the Dealer Dashboard - at the very top, there will be a new Overall Status section that displays Alerts and Notifications for your dealer client's account.
These New Account Alerts and Notifications will include:
- Status: Warning, Critical
- Issue: ex. “We’ve lost access to your Facebook Page…”
- Action Needed to resolve any errors (ex. Resend Page Request)
To get more details on any Alerts and Notifications for an account, click See more at the bottom of the Overall Status section.
This will prompt BuyerBridge to display a slide-out panel that goes into further details about any of the accounts active Alerts. In some instances, your agency can even take actions such as “Change Page” directly from the panel!
The Overall Status section also includes Opportunities - which will supply your agency with potential actions that will increase outcomes for your clients, based on the products they are currently running and the performance of their account.
Agencies will also be able to access this slide-out panel for any new Opportunities by clicking See more opportunities from the Opportunities area.
If your agency needs further support to better understand how to solve any existing issues, click Learn more to be redirected to the area of our support hub that houses support documentation relevant to the issue your client's account is experiencing
The Agency-Level Monitoring Report can be accessed from the BuyerBridge side-menu, under Reseller > Reports > Monitoring.
The first thing you will see is going to be the “Monitoring Overview” section, which will display all of your dealer accounts, and give you a high-level overview of the total number of Dealers your agency has, as well as the number of dealer accounts who have any issues with the following:
- Facebook Page
- Facebook Ads
- Facebook Pixel
- Facebook Catalog
Below the Monitoring Overview, we have added a new Communication Central screen, where agencies will have visibility into everything that has to do with communication for ALL accounts, like: Status, Dealer, Campaign, Issue, and Action.
This table can be easily sorted by Status, Dealer, Dates, Issues, and more using the Sort by dropdown menu.
All of your Account Alerts and Notifications can be accessed at any time, globally throughout BuyerBridge.
In the upper right-hand corner of BuyerBridge > click on the three-arrow icon.
This will automatically slide out a panel that contains all of your agency’s alerts and notifications (for currently selected dealers and all other accounts)!